Shipping policy
Thank you for shopping with Patchistry. We are excited to help you build your canvas, choose your expressions, and bring your Patchistry experience to life.
Order Processing
Orders are typically processed within 1–3 business days after your order is placed.
During high-volume periods, product launches, limited drops, holidays, or promotional events, processing times may be slightly longer. If there is a major delay with your order, we will do our best to notify you as soon as possible.
Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping Rates & Delivery Estimates
Shipping rates and available delivery options are calculated at checkout based on your shipping address and selected shipping method.
Estimated delivery times may vary depending on the carrier, destination, weather, holidays, and other factors outside of Patchistry’s control.
Once your order leaves our facility, delivery timing is handled by the shipping carrier.
Shipment Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information, if tracking is available for your selected shipping method.
Please allow up to 24–48 hours for tracking information to update after the carrier receives the package.
Incorrect Shipping Information
Please make sure your shipping address is accurate before placing your order.
Patchistry is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error in your shipping information, contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered processing or been handed to the carrier.
Lost, Stolen, or Delayed Packages
Patchistry is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.
If your tracking shows that your order was delivered but you did not receive it, please first check with household members, neighbors, your building/mailroom, and the carrier.
If you believe your package is lost or stolen, contact the shipping carrier directly to begin a claim. You may also contact us at help@patchistry.com, and we will do our best to assist.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery at:
Please include:
- Your order number
- The email used at checkout
- Photos of the damaged packaging
- Photos of the damaged item
We will review the issue and help determine the next best step.
Domestic Shipping
At this time, Patchistry primarily ships within the United States.
If international shipping becomes available, shipping rates, duties, taxes, and delivery timelines may vary by destination.
International Shipping
If international shipping is offered at checkout, customers are responsible for any customs fees, import duties, taxes, brokerage fees, or additional charges required by their country.
Patchistry is not responsible for delays caused by customs processing or international carrier handling.
Preorders, Limited Drops & Special Releases
Some Patchistry products may be offered as preorders, limited drops, or special releases.
If an item has a different fulfillment timeline, that timeline will be stated on the product page, checkout page, or order confirmation when possible.
If your order contains both in-stock and preorder items, your order may ship together once all items are ready unless otherwise stated.
Contact Us
For shipping questions, order support, or delivery concerns, contact us at:
Please include your order number and the email used at checkout so we can help you faster.